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This article covers basic and advanced fixes for Dropbox sync issues. If you're experiencing syncing problems on any device, including your reckoner (Windows or Mac), telephone (Android or iPhone), or tablet, utilize this commodity to troubleshoot.

Utilise this article to fix the following issues:

• Dropbox is not syncing, updating, or refreshing files, folders, or shared folders.
• Dropbox is not "downloading" or non "uploading", significant not syncing or updating, files.
• Dropbox appears to have stopped syncing, is no longer syncing, or is stuck indexing.
• Files are taking a long fourth dimension to sync, are syncing slowly, or appear to always exist syncing.
• You come across a "tin can't establish secure connexion" fault or a different sync error bulletin.
• Dropbox has unexpectedly loftier CPU, retentivity, or RAM usage.
• You see "permission fault", "admission denied", "permission denied", or "rejected past server".
• You encounter a "Dropbox is damaged", "OperationalError", or "BrokenTempDirError" error.
• If your files aren't showing upwards or yous don't see files that should be there, visit the selective sync feature article in add-on to this article.
• If the Dropbox Smart Sync feature isn't working equally expected, visit the Smart Sync characteristic article in improver to this article.
• If y'all see a sync icon that you don't recognize, like a gray circumvolve with a minus sign or a cerise circle with an "X", visit this sync icons article in addition to this article.

For a basic introduction to how Dropbox sync works, visit this sync overview article instead.

Not using Dropbox yet? See how Dropbox makes syncing files easy.

Basic solutions to file syncing issues

Most file syncing issues on any device can be fixed with the following solutions:

 Brand sure yous're looking in the right places

    Here are all the places you can admission your files in Dropbox:

• Dropbox.com in a web browser on your telephone or computer
• Dropbox folders on your figurer, which you can observe in ii places:
  • The Dropbox folder in File Explorer (Windows) or Finder (Mac)
  • The Dropbox icon in your taskbar (Windows) or menu bar (Mac)
• The Dropbox mobile app on your telephone or tablet

As long equally you lot're signed into the same Dropbox account, and aren't using the selective sync feature, you can access all of your files in Dropbox from these locations, and they should all sync with each other.

 Wait a few minutes and check back

In that location are a lot of reasons why syncing could be temporarily delayed. For example, your device could be struggling to connect to internet or your files may exist very large. Wait a few minutes and and so bank check back.

 Cheque your internet connection

For a file to sync, Dropbox must connect to the internet on the device where yous added or changed the file, and the device where you're trying to access information technology. Make certain the device you're using is connected to the internet. If y'all're using data, connect to Wi-Fi instead.

 Reopen the Dropbox on your desktop or refresh dropbox.com

To restart, resync, or force sync Dropbox, close and reopen (quit and relaunch) Dropbox on your desktop or refresh (reload) dropbox.com on your device. If you lot added a file to the Dropbox folder in File Explorer/Finder and it's not syncing on dropbox.com or the mobile app, make sure Dropbox is open and running on your desktop.

 Close other applications that are open on your device

If Dropbox files are open in another application, they might non sync. Y'all might see an mistake message indicating that your file is in use. Even if yous don't run across this error, double bank check by closing all non-Dropbox applications.

 Make sure Dropbox is upward to appointment on your computer

Your device settings determine whether you lot take to update the apps on your device manually or if they're updated automatically. Check if Dropbox is up to date on your device:

• Learn how to update Dropbox on Windows
• Learn how to update Dropbox on Mac
• Learn how to update Dropbox on Android
• Learn how to update Dropbox on iPhone and iPad

 Make sure yous're signed in to the right Dropbox account

You can sign in to multiple accounts on the same device and app, so if y'all're missing a file that should accept synced, brand sure you're on the right account. Learn how to bank check which account you're signed into and sign into the right account.

 Follow our filename recommendations

Certain special characters in filenames may non be uniform with sure devices. Remove any special characters in your filenames and check this article for more recommendations.

 Restart your computer or telephone

Restart your device and reopen yourthe Dropbox folders.

  If it's a shared file or binder, make sure you added it to your account, and that no one changed it

If a shared file or folder isn't syncing, make certain it's added to your account. If changes to it aren't syncing, it could have been moved, deleted, or renamed past someone you're sharing it with. Check your business relationship on dropbox.com to come across if the file is nonetheless in its original location with its original proper noun, or ask whoever you lot're sharing the file with if they moved, deleted, or renamed it.

Advanced solutions to file syncing issues

If the higher up, basic solutions don't solve your file sync issue, try some of the more-advanced solutions below.

 Let Dropbox permissions in your computer'south firewall, security, and antivirus software

Requite Dropbox folders on your desktop full permissions in all of your firewall, security awarding, and antivirus software preferences. The steps will vary depending on your operating system and applications.

• macOS 10.15 and newer updates are enforcing stricter permissions which may crusade syncing issues on Mac computers. Make sure Dropbox permissions are immune past post-obit these steps:

1. Sign in to dropbox.com.
2. Click on the Apple menu (Apple icon) in the top left corner of the menu bar.
3. Click System Preferences.
4. Click Security & Privacy.
5. Click on the Privacy tab.
6. Click on the lock icon in the lesser left corner, and enter your Mac username and password to let changes.
7. Scroll down and click Full Deejay Access.
8. Check the box beside Dropbox.
9. Click Later on the screen that pops upwards.
10. Select Accessibility.
11. Cheque the box abreast Dropbox.
12. Restart Dropbox on your desktop to employ these changes.

 Cheque if the cyberspace y'all're trying to connect to has security restrictions

If you encounter a "can't establish secure connection" error message or similar, the internet you're trying to connect to may accept special permissions or security restrictions. Specially if you're trying to connect to a corporate network, you may take to enter proxy server information, connect to a LAN (local area network), manually set the network to let the "*.dropbox" domain, or cheque with an admin.

 If the Dropbox folders are on an external hard drive, bank check your connection

If the Dropbox folders you desire to sync are on an external hard bulldoze, brand certain the external difficult drive is connected and recognized by your computer. If it's connected and recognized, and you're withal having syncing problems, move the Dropbox binder dorsum to your figurer temporarily to run into if the external hard drive is causing the effect. Contact support if this is the example.

 Uninstall and reinstall Dropbox on your desktop

Uninstall and reinstall Dropbox on your computer. Learn how to uninstall Dropbox on Windows, Mac, and Linux. And then, reinstall Dropbox on your desktop.

 Make sure yous're not trying to sync a file that Dropbox can't sync

There are certain types of files that Dropbox tin can't sync or that create sync bug. These include:

• The files "desktop.ini", "thumbs.db", ".ds_store", "icon\r", ".dropbox", and ".dropbox.attr".
• Temporary files created by applications (such equally Microsoft Word, Excel, or PowerPoint). They often start with a ~$ (a tilde and dollar sign) or .~ (a period and a tilde).
• Certain types of files and metadata like symlinks (symbolic links), aliases, shortcuts, junction points, resources forks, networked folders, and extended attributes. Learn what types of extended attributes Dropbox can sync.
• Files that Dropbox has flagged equally copyright violations, DMCA violations, or malware. If this is the case, you lot might encounter an fault message that says that permission has been denied or that your file has been rejected by the server. If you doubtable this is the problem, contact support.

 Make sure Dropbox supports your device and operating system

Cheque our system requirements commodity to make certain the device and operating system you're using are supported by Dropbox. If it's not, update your operating system or use a different device.

 Make sure you lot've saved any changes back to Dropbox

If a file isn't updating, and you fabricated a change to information technology in a different non-Dropbox application, double bank check that your changes saved back to Dropbox. Some applications automatically salvage your changes back to Dropbox, while others need to exist saved back manually. Y'all may also have saved it somewhere else on your calculator. Search your computer for the file with the search bar in your taskbar (Windows) or Spotlight in your menu bar (Mac).

 Make certain your devices's date and time settings are authentic

Check and update your device's engagement and time settings:

• Update date and fourth dimension on Windows
• Update date and time on Mac
• Update date and time on Android
• Update date and time on iPhone

 Make certain the file isn't read-simply (Windows) or locked (Mac)

Dropbox can't sync files that are read-but or locked by a non-Dropbox application. If you're using Windows, meet if your document is read-only in your file properties and uncheck that selection. If yous're using Mac, check if your certificate is locked in your file info and unlock it. If the file has a lock icon on it instead, that means that it was locked using Dropbox. Visit this article to acquire how to unlock information technology.

 See if you lot're out of disk space on your computer and free upwards space

If a file or folder should exist syncing to your computer and information technology's non, y'all may be out of hard drive (or "disk") space on your reckoner. If this is the case, you should see an error bulletin from Dropbox that notifies y'all. Learn how to cheque if you're out of disk space and complimentary up space on your estimator.

 Update or reinstall whatever non-Dropbox applications you're using

If you're making changes to files in Dropbox with a not-Dropbox application, make certain those applications are up to appointment or uninstall and reinstall them.

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Source: https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

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